Privacy policy

Personally identifiable information such as name, address, or e-mail address of visitors to the Website, or the health interests of those visitors, is collected through our website or commerce services and securely stored indefinitely—for example when a person orders one of our publications from a secure server or enters the information when registering to receive e-mails or when an existing customer record is updated through third party data.

By submitting or allowing use of such personal information, the user is consenting to receive emails time to time regarding various events or promotions, products or services. Personal correspondence, such as emails or letters, sent to us by a user may be collected into a file specific to the user.

If, at any time, the user does not wish to receive email from us, the user may send a message to requesting the cessation of such email messages, or simply follow the instructions to unsubscribe found at the bottom of our email messages. We have not and does not make user email addresses available to other parties. Users may also request removal of their name and other information from our database by emailing 

We may contact you by e-mail informing you of various Website-related and health-related events, informational alerts, promotions, or offers for the purchase of goods and/or services that may of interest to you, based on the topics in which you have voluntarily indicated an interest.

As long as you are a registered user, we may continue to contact you via email for administrative or informational purposes, including follow-up messages regarding the administration of your account, any services, features or functions you have enrolled in or registered to use, goods and/or services you have ordered, or other transactions you have undertaken through the Website.

Non-personal information. City Problem reserves the right to track non-personal information about users of its Website, including without limitation: the URL that the user has come from (whether this URL is on its Website or not), the URL the user goes to next (whether this URL is on its Website or not), the Internet browser being used, the type of operating system used, the user’s location, and the user’s IP address.

A user’s IP address is used for system administration purposes and to track a user’s session, in order to give us an understanding as to which parts of its Website users are visiting. Many sites automatically collect this information. We may use such non-personal information for purposes including but not limited to improving the content of its Website, marketing, advertising or research purposes.

Release of user information

A customer’s name and mailing address may be released for one-time use to carefully screened third-party mailers who offer products or services that may be of interest to our readers. Customers may opt out of receiving these third-party mailings by requesting to have their account marked “do not mail” by contacting .

Non-customers may also have their names removed from our future mailings by contacting  to have your name added to our suppression file.